The ISO 9001 is the international standard for Quality Management Systems (QMS). The standard has been published by the International Organisation for Standardization (ISO), an independent non-governmental body with 164 members representing most countries in the world. It was last updated in 2015 and, therefore, its current version is the ISO 9001:2015

FITT is an ISO 9001:2015 certified company. With the ISO 9001:2015 certification, FITT wishes to guarantee to its customers a Management System based on the following 7 quality principles:

Customer Centric

The objective of FITT is to supply quality products to its customers. Customer satisfaction is therefore our main focus. This means establishing relationships with our Customers, getting to know them and their specific needs, ensuring two-way communication throughout the process and measuring their satisfaction levels, to make sure that requirements, expected or otherwise, are met.

Importance of top management leadership

The Management Team of FITT is consistently striving to create the right conditions so that our resources are involved in achieving the quality objectives of the organisation. The unity of purpose, direction and commitment in FITT, enables the organisation to align strategies, policies, processes and resources to achieve its goals.

Involvement of the FITT People

FITT believes that the resources of the organisation, FITT People, bring added value. To ensure that this added value is not lost, FITT, through its Quality Management System, invests daily in the competence and growth of the FITT People.

FITT strongly believes that respecting people, and making them aware and responsible, and keeping them involved in the organisation’s activities, strengthens the company itself and makes it better suited to achieving its goals.

The process-based approach

In managing the complexities of the organisation, the Quality Management System of FITT follows a process-based approach. Identifying, understanding and managing interconnected processes that operate as a coherent system contributes to the efficiency of FITT in achieving its goals. Controlling and improving individual processes is the most effective and valuable method for FITT to also improve the entire system.

Continuous improvement

FITT believes and consistently invests in continuous improvement, in order to maintain its position as a market leader. This allows FITT to react swiftly to changing internal or external conditions and find flexible solutions for creating new opportunities.

Evidence-based decision-making

The Quality Management System of FITT is designed to facilitate decisions based on the analysis and evaluation of data: it determines, measures and monitors key indicators, to assess the correct functioning of a process and the organisation itself; it makes all the necessary data available to the relevant individuals; it guarantees that data and information are sufficiently accurate, reliable and secure; it uses suitable data collection and analysis methods; it makes sure that people have the necessary skills to analyse and evaluate data as required; it keeps support documentation up-to-date.

Relationship Management

For FITT, managing the interaction between stakeholders such as customers, employees and suppliers, is vital for sustainability and the creation of added value for its business. FITT manages relations among stakeholders with a view based on shared values and partnership.